Free Online Returns

To make your holiday shopping easier, we're extending our return window. Orders placed on puma.com between November 1st, 2023, and December 25th, 2023 may be returned in their original, unused condition as late as February 8th, 2024. Orders placed after December 25th, 2023 will follow our normal return timeframe of 45 days after purchase.

Initiating Your Return

Looking to make a return online? You’re in the right place. Click here to be redirected to our returns portal to initiate a return online.

Refunds

ShopKing does not accept returns on gift cards, customized products, and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.

Returns to ShopKing Retail Stores

You may return items purchased on puma.com to any ShopKing store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a ShopKing Gift Card, Apple Pay, Google Pay, or PayPal, then a ShopKing Gift Card will be issued with the refunded amount.

Delivery Options

Standard Delivery (2–4 business days): £4.50 for guest orders, free for orders over £99.

Customized Products: Customized shirts (2–5 business days) and ShopKing By You shoes (2–5 weeks).

Gift cards are sent via standard delivery.

ShopKing does not deliver to the following postcodes: Falkland Islands (FIQQ 1ZZ), Channel Islands (GY1–GY9, JE1–JE4), and Gibraltar (GX11 1AA).

Store Pick-Up

Store pick-up is free for all eligible orders. During checkout, select 'PICK UP' to see if the items in your bag are eligible for pick-up at a ShopKing store near you.