How do I check my order status?

To check the status of your order, including processing and shipping updates, log in to your My Account or enter your order number, email address, and billing zip code.

Once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates.

Can I change or cancel my order once it has been placed?

Unfortunately, no. Once your order has been placed, it is sent to our warehouse for processing. You will need to return the original package to obtain a refund.

Visit our Returns & Exchanges page for more information.

How do I return or exchange an item?

We offer free online returns for orders placed within 45 days of purchase. You may return your products in their original, unused condition for a full refund.

To get started with your return and print your pre-paid shipping label, click here and enter your order number and email address. From there, you will see if you qualify for free returns and find step-by-step instructions to initiate.

At this time, we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. Visit our Returns & Exchanges page for more information and assistance.