Return and Exchange
Free Online Returns
To make your holiday shopping easier, we're extending our return window. Orders placed on puma.com between November 1st, 2023, and December 25th, 2023 may be returned in their original, unused condition as late as February 8th, 2024. Orders placed after December 25th, 2023 will follow our normal return timeframe of 45 days after purchase.
Initiating Your Return
Looking to make a return online? You’re in the right place. Click here to be redirected to our returns portal to initiate a return online.
Refunds
ShopKing does not accept returns on gift cards, customized products, and bodywear including face masks. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistan
Returns to ShopKing Retail Stores
You may return items purchased on puma.com to any ShopKing store. Please bring the original form of payment and a physical or digital copy of the Order Confirmation Email with you so you may be refunded. Purchases made by credit card will be credited back to that original card (including pre-paid gift cards). If you paid with a ShopKing Gift Card, Apple Pay, Google Pay, or PayPal, then a ShopKing Gift Card will be issued with the refunded amount.
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